This document outlines how R2Ro cabinets are quoted, approved, manufactured, and delivered. It is intended to provide clarity for installers, homeowners, designers, and partners so expectations are aligned from the first inquiry through final delivery.
Product Overview
R2Ro Cabinets provides custom cabinetry designed to balance structural quality, predictable timelines, and accessible pricing. All cabinets are built to order and delivered fully assembled, ready for installation.
Cabinet boxes are constructed from 5/8″ furniture-grade particle melamine in white or maple. Assembly uses qualified tenon and blind dado joinery that is fully screwed for long-term durability. A full 5/8″ back panel is included on all cabinets to support proper wall attachment and structural rigidity.
Doors are 3/4″ thick, and drawer boxes are constructed using birch dovetail joinery. All cabinets are delivered assembled, including installed hinge plates and drawer slides.
Sink base cabinets are engineered for plumbing access and load support. They include a reinforced system consisting of a front cleat, rear back support, dual side supports, and a 5/8″ bottom floor.
All cabinets are hand delivered into the home and fully assembled.
Warranty
Hardware is covered by a lifetime replacement warranty. Replacement hardware is supplied without installation. Cabinet boxes and doors are covered by a one-year warranty.
Warranty coverage applies to manufacturing defects and does not extend to issues caused by incorrect measurements, installation errors, or post-installation modifications.
Who We Work With
R2Ro works with installers, homeowners, interior designers, and wholesalers.
Installers are responsible for final measurements and order submission. Homeowners may request quotes and participate in the design process but orders must be submitted by an installer.
Inquiry & Quoting Process
Product pages include quote request forms that allow homeowners, designers, and installers to request pricing for custom cabinetry. Because all cabinets are built to order, accurate measurements are required before an order can proceed.
Installers may create a free account to submit orders directly. Homeowners who do not have an installer may choose their own installer or work with one independently.
Drawings & Review Phase
Once an order is submitted, drawings are prepared to reflect the exact specifications of the order. A drawing fee of $100 per room applies.
Drawings are typically completed within one to two business days. The installer is responsible for reviewing all dimensions, configurations, materials, and finishes.
Changes may be requested during the drawing phase. This is the final opportunity to make adjustments before production.
Approval & Deposit
After drawings are approved, a 50% deposit invoice is issued. Orders are not released to production until the deposit is received in full.
Once approved and paid, the order is locked and built exactly as shown in the approved drawings. Custom orders are non-refundable once production begins.
Manufacturing Timeline
Manufacturing typically begins within one to three business days after the deposit is received. Average production and delivery time is 10 to 15 business days.
Order status updates are provided by email and SMS throughout the manufacturing process.
Delivery
Installers are responsible for final measurements and drawing approval. Once drawings are signed off, cabinets are manufactured to those exact dimensions.
R2Ro is not responsible for errors resulting from incorrect measurements or approved specifications.
Support & Communication
Support tickets may be submitted through r2ro.ca/support for order updates, questions, or assistance.
General inquiries, drawing revisions during the drawing phase, and order-related questions are handled through the support system to ensure accurate tracking.
Summary for Homeowners
R2Ro cabinets are custom built and ordered through installers to ensure accuracy. Homeowners may request quotes, review drawings, and participate in the design process, but final measurements and approvals are handled by the installer.
This process ensures cabinets are built correctly, delivered efficiently, and installed as intended.